Delta Intellicom

Benefits of Video Conferencing In a Business

The primary purpose of technology is to make simple tasks easier and more efficient. Sometimes, a phone call or a text chat is not enough to express ideas to coworkers, business associates, or other parties. This situation is among the many reasons why video conferencing can be a massive benefit to a business’s daily operations. […]...

3 Emerging Trends in Call Centers

Today, technology is evolving rapidly in almost all fields of the commercial world. It is no longer sufficient to simply have the best call service software or the best wiring equipment at call centers. In fact, new technologies expand the boundaries of what we thought would be present in the data and telecommunications field. Let’s […]...

Tips for Better Video Conferencing

During this time, while many are turning to video conferencing for telework, a few things can go grand, and others can go very wrong. Many people have experience video conferencing and participating in virtual calls in the office, and some are adjusting to working with this useful telecommunications tool at home. Whatever your circumstances may […]...

Improve Call Center Customer Experience

A business sets themselves apart from their competitors by delivering high satisfaction through customer experience. A customer’s feeling of satisfaction when they walk away after being serviced can be a direct indicator of if they choose to return to your business instead of seeking out your competitors. For this reason, customer experience should be at […]...

Key Aspects of Choosing a Telecommunications Provider

In order to effectively choose the right telecommunications provider for data services and solutions, a business needs to understand what they need to achieve. Does one need to support hundreds of customers or thousands? Is it known what the most common reasons customers will have for contacting? Answering these questions and more ahead of time […]...

Voice Over IP: Crucial to Telecommuting Success

Plenty of businesses have already turned to voice over IP solutions to enable the best work from telecommuting workers. These are workers who work remotely, either at home, while on travel, or anywhere else away from their office phone and computer. Telecommuting offers flexibility to businesses and employees. Companies can save money on leasing physical […]...

Managing High Call Volume to Small Business Phone System

Telecommunication and a business’ network is the backbone by which a small business can serve their customers. When a business’ customer base grows, it is only logical that their over-the-phone support would be in higher demand. Any failures or slowdowns when serving customers via these systems can result in negative consequences for a business. Even […]...

How to Achieve Higher Phone System Uptime

Uptime in the telecommunications world is of the utmost importance. It is a metric used to measure the performance and reliability of service. For businesses that rely heavily on phone systems, such as call centers and contact centers, achieving a high uptime is critical to their operations. In fact, some of the common causes of […]...

How A Hosted VoIP Telephone System Can Benefit Your Business

Is your businesses telephone system holding you back? Having an up to date, easy to use telephone system is essential to any business, but especially highly mobile ones. A VoIP service offers a wide variety of cost-effective benefits that may help build your business. Want to know more? Today we’ll take you through five key […]...

How Fiber Connectivity Can Benefit Your Business

Good internet connectivity is important for businesses today. Fiber optics cables will provide you with the strength of fiber connectivity. Keep reading and discover how fiber connectivity can prove to be extremely beneficial to your business. Costs One of the first benefits of fiber connectivity you should be aware of is the cost. All businesses […]...