Many businesses today use PBX, or Private Branch Exchange, for their phone systems because it saves the cost of installing an individual outside line for each user. Instead, the system allows individual users to share a number of outside lines and create internal connections seamlessly, all using the digital power of VoIP (for the most […]...
2020 was a rough year for most of us, but one good thing to come out of was the rise of telecommunications technology and industry. In 2019, industry heads were already preparing to make 2020 their biggest year yet in terms of advancements. But no one expected a deadly global pandemic to force millions to […]...
Your call center is likely one of the biggest drivers of your business. Even if you don’t use the call center to generate new business, a well-run and professional call center is the best way to retain business through good customer service that builds trust. When it comes time to assess how your call center […]...
You want your business to succeed, and your phone system plays a more prominent role in that success than you may think. If your particular business depends on making calls and receiving calls to get customers, you need to use the right phone system and all its features to get you closer and closer to […]...
Companies conduct a large amount of their business over the web and phone now more than ever. Your business phone system plays a huge role in your company’s success, but you still need to be able to control costs. If you find yourself surprised or frustrated every month you get your business phone bill, it […]...
For many businesses, the phone is a lifeline of communication. This is why most businesses today have traded a traditional phone system for a VoIP phone or Voice over Internet Protocol phone, which is a phone system that converts voice to a digital signal to take advantage of computer and internet technology. VoIP systems offer […]...
When it comes to your business, some trends are worth following, and some aren’t. This is especially true for technology, with some trends only sustaining a flash of interest and others having more longevity. In the telecommunications field, technology is actually advancing so fast that it can be hard to keep up. VoIP and cloud-based […]...
A call center is a dedicated resource for managing calls made to and from your customers on behalf of your business. Indeed, many people have the idea that large corporations need call centers to support their operations, while smaller businesses are expected to handle their callers with their business-scale telephone system. Small businesses should consider […]...
Despite the emerging new technologies, many small businesses have yet to catch up with the times and make use of the exciting new telecommunication technologies. If your business office or company still uses traditional phone systems for your business operations, you may be missing out on things like Voice Over IP (VoIP), robust phone software, […]...
Because communication is so critical to every business, business owners and office managers must be prepared to choose the right business phone system for the workplace. That’s no easy task, either. There are so many highly-rated solutions out there, but each business needs to find its perfect fit. Partnering with a trusted telecommunications provider like […]...
