Delta Intellicom

What Makes Up a Successful Call Center?

“Thank you for calling ABC company. This is Sarah. How can I help you today?” “Oh you’re a real person? That’s great!” “I sure am! How can I help you?” “You’ve reached ABC company. We are not able to take your call right now, but if you leave us a detailed message, we will get […]...

VoIP or UCaaS: Which is Best for Your Business?

For businesses, proper security measures must be in place to keep important information safe and secure. In fact, in any business context understanding the best way to communicate with your team and staff makes a difference in how successful your business is. The reality is, knowing what type of software might be best to provide […]...

How Telecommunications and the Media Work Hand-in-Hand

In the 90s, many people were speculating that the Internet would cause a whole new era of media production and consumption due to the capability of easy access. A quarter of a century later, these theorists would be correct, but in a way, no one would have expected. Nowadays, the Internet and the media are […]...

Who Knew These Cool Facts About Telephones?

In the next few years, telephones will be celebrating their 150th birthday! And boy have they come a long way in that time! Phones have truly shaped the world around us in a way no other technology has. We’ve seen huge developments when it comes to phones that seem to get more and more interesting […]...

Everything to Know About Power Over Internet

Most people assume that the only access they have to power is through the wires that run into their home and through the walls to the sockets. While that has traditionally been true, it isn’t the only source of power out there. You can actually access power through ethernet cables. If you really think about […]...

Tackling Computer Networking for Small Businesses

These days, technology and small businesses go hand in hand, especially after seeing the aftereffects of the COVID-19 pandemic. Although quarantine life has finally settled down in the DMV, the reality is crystal clear: small businesses cannot survive without the use of technology and the internet. Even a business that is service-based must use technology […]...

Returning to the Call Center After Remote Work

In many states, including Maryland, the COVID-19 pandemic seems to be a relative thing of the past. This also means that the era of remote working is over for many call center employees, and many will be returning to in-person work by the end of the summer. However, it’s been around a year and a […]...

Video Conferencing vs. Web Conferencing and their Differences

With all the web talk going on over the last year and a half due to the pandemic, a lot of businesspeople have gotten used to hearing all this web-related jargon all the time. That being said, there are still two commonly misused terms that both have to do with conferencing via the Internet: video […]...

Understanding KSU, PBX, and PABX Phone Systems

If you’ve come to this blog, you are probably an office, facility, or business that wants to add a brand new phone system to make your business more connected with the outside world. Phone systems are at this point essential to any business simply because they allow for customers and representatives to communicate in an […]...

WAN Explained: A Few Types of Wide Area Networking

When it comes to WAN, understanding its nuances and the various types available can be challenging for those, not in the networking or telecommunications world. In fact, simply knowing that WAN stands for Wide Area Networking can be a game-changer for many newbies in the industry. Here are some of the key facts you’ll need […]...