Communication is key to any business’ success. Today, communication is effectively based on technology and the level of investment a company makes into such technology. It is highly unlikely a business owner will wake up and immediately decide to upgrade their office phone system from legacy technology to advanced, modern systems like VoIP. VoIP is […]...

There are a number of different perks associated with telecom services. But how can they actually help businesses? Understanding just how beneficial telecommunication services are for businesses — and the different business types as well — can truly make all the difference. Having telecommunication services that are seamless and efficient can really make a business […]...

If you’ve never heard or read the phrase “Power Over Ethernet,” you’re not alone (and if you’re picturing some new superhero, you’re also not alone). This is because this is a relatively new idea, but it has been getting progressively more popular within the last decade. There are many benefits to Power over Ethernet, or […]...

Moving your business to a new location can be an exciting time yet stressful endeavor. Throughout this transition process, you want to do everything you can to ensure your business phone system won’t run into any issues. The goal is to quickly move the essential aspects of your business, such as your business phone system, […]...

When your business uses a contact center for customer interactions, you open your company to more opportunities to create a positive brand experience for those customers. Having a successful contact center means your agents can play a more proactive role in establishing meaningful connections with your leads, and hopefully, convert to customers! There are certain […]...

Many businesses would agree the core of their success comes down to one thing: employee productivity. This can seem like an overwhelming task, and it can be hard to figure out how to best improve the productivity of the agents and employees of your call center. But if done correctly, your employees can and will […]...

Whether you’re evaluating your call center’s efficiency or thinking of upgrading key pieces of equipment, understanding the differences between a cloud call center and an on-premise call center is essential. Knowing the difference can help you come to more accurate conclusions about your business and equipment. Let us examine some key differences between cloud call […]...

Is your small to medium-sized business taking advantage of eFax? If not, you’re missing out on some great benefits of using this technology in your workplace! Despite the common misconception of sending faxes to be an outdated form of communication, faxing still plays an essential role in many small businesses. As such, a new technology […]...

When you set up your business with a hosted phone solution, you expect the VoIP call quality to reflect your operation’s reliability. On occasion, you and your employees may notice a minor or significant drop in your VoIP call quality. While the situation is not as dire as complete phone system downtime, these reduced call […]...