One of the biggest concerns that most small businesses have about converting their customer service lines to VoIP is call quality. Many people have memories of the past when internet connections were slower and drastically lower in quality, so they have concerns about current capabilities. While today’s VoIP is nothing like the VoIP of the […]...

Technology is constantly evolving, and we have to change with it and adapt to new ways of communicating. In business, we have all sat through conference calls where people talk over each other, and it is virtually impossible to establish a meaningful dialogue. Instead of moving things along, some conference call meetings can become time […]...

Nowadays, it seems like we need a password for everything. We have become almost dependent on technology and therefore need electronic passwords to stay secure. It is unfortunate that there are many dishonest people who are always looking for ways to steal from others. You never want to be lackadaisical when it comes to choosing […]...

In today’s workforce, accessibility is high on everyone’s priority list. With technology the way it is, people do not want to be limited to where and when they can work. With cloud based systems, workers are given all kinds of freedom to get their jobs done. In many ways, this type of phone system is […]...

Every small business needs a responsive, effective, and adaptable phone system to be able to get the job done. There are three basic types of phone systems on the market for small businesses, and choosing the right one is an important part of your entire network set-up (especially if you choose a VoIP phone system). […]...

Many small business owners are conflicted when it comes to their landline. As they become increasingly outdated due to the advances in technology, small business owners are starting to consider their options when it comes to their phone system. Here are some things to think about before pulling the plug on your landline. Connection and […]...

Call recording is more important than most people realize. When you dial a help desk and hear that your call may be monitored you probably will not think anything of it. To a company, however, they are important because they can improve several aspects of your business. Employee Training Purposes A call recording can be […]...

How did we live and work before wireless networks? Chances are, the wireless network in your office has totally transformed the way that you and your employees work and do business. While using a wireless network is easier than ever, hacking into an unsecured wireless network is also easier than ever. Here are five of […]...

If you’ve decided to take the plunge and switch over to a VoIP phone system, choosing the right VoIP service provider is critical to making your VoIP system work for you and meet your needs. Here are five of the top things that you should be looking for in a VoIP service provider. Cost Every […]...

If you’re used to working with the English language, you are taught that redundancy is almost always a bad thing. In fact, if you take English classes, you are taught that redundancy is almost always a bad thing. See what we did there? Unlike English, redundancy in data centers is incredibly important! Here are some […]...