The 21st century is bringing about more rapidly innovative change than any era before it. The telecommunications industry is one of the central hubs of this change, with the ways in which we communicate evolving seemingly every other week. One core way that telecommunications has changed is through the use of fiber optic cable as […]...
One of the biggest challenges in industry today is figuring out a way to incorporate new generations — Millennials, or Generation Y — into a workplace already saturated with Boomers and Gen-X-ers and their methodologies. As this younger generation continues to permeate the workplace, it’s clear that it’s doing so with a very new and […]...
While it has been generally agreed upon that video conferencing is an asset to any business, it is new enough that many of us are not sure of how to use it the most effectively. We have not completely adapted to this technology. Often knowing where or when to look or what to projected over […]...
It’s bound to happen: an angry phone call from an upset customer. By the time an upset customer reaches you on the phone, they are most likely ready to vent their frustrations on you. The most important thing to do when you are the receiving end of an upset customer’s frustrations is to remain calm […]...
Business phone calls are some of the most important tasks we manage in business. Some phone calls are more important than others, but all have the ability to impact our business for the better or worse when face-to-face interactions are hard to come by. Mastering good phone communication can truly make for better business. Whether […]...
While many residential homes and apartments are beginning to do away with their landlines in an effort to save money, some smaller businesses are wondering if they should do the same. Some business owners may think that a business landline is now unnecessary and that cell phones are reliable enough to use. However, even with […]...
Mobile | By Eric Lai | 15 Oct 2013 Finally! Avaya Messaging Service Brings Texting into the Business WorldEveryone knows how popular texting is. Nearly 10 trillion text messages were sent last year. Of all U.S. cellphone owners, 80% of them use text messaging, also known as SMS (short message service). Its popularity among 18-24 […]...
2013 Predictions: Top-10 telecom trends for 2013 – What to watch in the coming year Posted on 08 January 2013 by Ben Mendoza, CEO, MDSL. Tags: 4G, BYOD, Mobile device market, Mobile Devices inShare519 Editor’s Note: With 2013 now upon us, RCR Wireless News has gathered predictions from leading industry analysts and executives on what […]...
Why Verizon Wanted It All By ANNA BERNASEK Published: September 28, 2013 FacebookTwitterGoogle+SaveE-mailSharePrintReprints IT didn’t come as a complete surprise when Verizon Communications agreed earlier this month to pay $130 billion for the 45 percent of the Verizon Wireless unit that it didn’t already own. What’s startling, though, is the parent company’s dependence on its […]...
ShoreTel Announces Q1 Fiscal 2014 Earnings Release and Conference Call DetailsPublished: October 15, 2013 SUNNYVALE, Calif., Oct. 15, 2013 /PRNewswire/ — ShoreTel® (NASDAQ: SHOR), the leading provider of brilliantly simple unified communications platforms, including business phone systems, applications, and mobile UC solutions, today announced that it will issue its press release reporting the financial results […]...
