Delta Intellicom

Setting Up Your Small Business Network

Setting up a small business network at your company is an absolutely essential step in preparing your office for new or returning team members. So whether this is your first time setting up a network or you’re preparing for your team to return to the office, setting your equipment up correctly wil...

How Your Outdated Phone System is Hurting Your Business

Keeping your business technology up-to-date can be a daunting task. Depending on your industry, this may be a minor task (keeping computers updated) or a major one (staying on top of the constant changes in the manufacturing world). Almost every single business, however, has a piece of technology th...

How Scalable Phone Systems Benefit Your Business

Scalable phone systems mean always having a functional, efficient system regardless of how many calls you receive or phone lines you need. So, how does your current phone system measure up? If it’s cumbersome to add lines when you need them, or your phones start acting up when you get over a certa...

The Difference Between a Key System and a PBX System

A telephone system is a vital piece of infrastructure for any modern organization because it connects your business to clients and customers and allows your employees to communicate effectively with each other. A key system and private branch exchange (PBX) are the two primary phone systems used in ...

What are the Benefits of an Overhead Paging System?

Overhead paging systems can be a great addition to your existing communication and security system, regardless of your business or facility size. These systems are incredibly versatile and can be used for various needs, like interdepartmental notifications in a warehouse or office building, authoriz...

What are the Benefits of Automatic Call Distribution?

For businesses that handle a large call volume every day, having an efficient call center is a must. But for your call center to run efficiently, there have to be processes in place to prioritize calls, respond to them, and route them to the right person. One method for doing this is called ACD, or ...

Strategies to Ensure a Successful Call Center

These days, operating a successful call center has become more important than ever before. In fact, call centers are essential to a variety of different types of businesses — particularly in 2022 — and onwards as the workplace has significantly shifted in the last couple of years. The reality is...

The Difference Between Fixed & Non-Fixed VoIP

For many people, knowing the key distinctions between fixed and non-fixed VoIP can be slightly confusing — but the reality is the differences are easier to understand than you might initially think. In fact, the differences between fixed and non-fixed VoIP are not necessarily all that complex over...

How Call Recording Supports Your Business

Having call recording support can really be a significant benefit to your existing business. In fact, with many employees still working remotely, there are increasing needs to have the proper implementation of voice recordings in place. The reality is, VoIP phone recordings are often the best recour...

Is it Time to Replace Your Business Phone System?

If you have ever run a business, you’re familiar with just how far each and every dollar can go. Sometimes a system your business uses gets slow and cumbersome to use, but the fact that it’s already in place outweighs that and you continue to use it to avoid the cost of installing a new [&hellip...

How to Improve Call Center Customer Experience

What customer experience does your call center provide for your clients? The quality of your call center services is paramount to keeping your customers happy. If you have a long, complicated menu and an inefficient method of routing calls, your customers may be leaving your call center frustrated, ...