Providing excellent customer service is the goal of every business, and there are many ways to accomplish it. Working with a call center is one way to improve your response time, boost overall customer experience, and improve your metrics. One of the many benefits of using a call center is the abili...

Just about every business these days relies on its business phone system, including small businesses. It’s a stark change from even just a few years ago, when everyone was using a legacy business phone system that required plenty of wires and hardware strewn about the office. Now, even mom-and-pop...

Call recording is a valuable software feature that captures and stores conversations held over a business phone system. Unlike traditional phone call recording, which requires a separate setup, call recording is often a built-in feature of a business’s cloud telephony system. These recordings ...

In the field of professional communication, accuracy and efficiency are absolutely (and equally) paramount. Distorted messages and information loss can quite easily hinder the high-quality customer service your business needs to thrive. -That’s where voicemail services come in, offering a rang...