Delta Intellicom

A Primer on PBX Phone Systems

One of the choices that you have to make when setting up any business is how you’re going to handle phone calls. In many cases, small business owners assume that the call volume will be manageable enough that they can just use their own cell phone. This is almost never a good solution. The alt...

Contact Center Trends Coming in 2023

While we have traditionally denoted the business call center in the past, the fact is that technology has pushed these operations into the realm of contact centers—where communication in all forms takes place. They’re not really centers anymore, either. Rather than being stationed in a facility,...

Business Networking: What is WAN?

Many businesses these days use WAN, or wide area network, for their business networking needs. It’s a great way of sharing data between customers, employees, vendors, and contractors across geographical space because it’s ideal for establishing long-distance networks.  However, there has be...

The Many Benefits of Automatic Call Distribution

Your business wants to serve every customer as efficiently as possible. One way to accomplish this is with automatic call distribution (ACD). This system is an effective method of taking incoming calls and directing them to the person who is best able to meet the caller’s needs, whether that is so...

How to Lower Your Business Phone Bill

Every business needs access to certain tools to do a great job, including things like internet and electricity. Unfortunately, these services can really add up and end up taking a toll on your bottom line. There are numerous ways to lower your business phone bill so that you get the same great servi...

How to Strengthen Your Cloud Security

Cloud security is the technology, processes, controls, and policies that protect your cloud-based systems, infrastructure, and data. You and your cloud service provider are accountable for implementing a cloud security strategy that protects your data, adheres to regulatory compliance, and protects ...

2022 Telecommunication Trends Shaping the Industry

For the telecom industry, adapting to rapidly evolving consumer demands while navigating the redefined post-COVID precepts of business itself is no small task. Judging from expert opinion and observable trends, one might soundly conclude that the key to surviving—or better yet, to thriving—lies ...