Important Considerations When Selecting a PBX Provider

Important Considerations When Selecting a PBX Provider delta intellicom
Before you settle on the PBX provider for your business, here are some things to consider.

Regardless of your industry, communication plays a large role. You have to be able to talk to customers or clients, receive and/or follow up on new leads, contact vendors and distributors, and talk to employees. Telecommunications drives your business day-to-day, even if most of your work is done face-to-face in a storefront. To this end, you rely on your business phone systems to work consistently and provide a clear communication channel while providing the different tools, options, and features you need to work efficiently. Searching for the right multiline business phone system leads most businesses to the Private Branch Exchange or PBX. A PBX is like a mini phone network just for your business. It allows incoming and outgoing calls from outside of the network while also allowing calls between users within the network. Your PBX provider is the phone company that supplies the telephone service and, depending on how you set up your PBX, potentially supplies the hardware and maintenance as well. Before you settle on the PBX provider for your business, here are some things to consider.


The first thing you need to consider as you search for the right PBX provider is your budget. You cannot choose the right one for your business without knowing the maximum cost you can handle. You will likely find that different providers offer a range of plan costs, and rather than simply going with the cheapest one, you need to know how much you can afford and still get the features you want and need. 

Expected Use

Many of these plan costs will vary depending on how many lines, the number of international calls, and other factors based on your use. Therefore, it is important to understand where you are now as a company and where you see yourself growing. If you currently have 15 employees but hope to grow by triple in the next year, you need to choose a provider who can handle that growth and add those lines without your costs spiraling out of control. Another aspect of your expected use to consider is the number of international calls. If you have a vendor on the other side of the world and talk to them multiple times daily, you will need a different plan than a business that never makes international calls. Ensure that the provider you’re considering can handle your use without excessive fees and up-charges. Finally, make sure that the provider has the features that you want and need and can handle integrating into the systems you already use (such as call recording that automatically saves to your google drive).

Security And Support

Finally, before choosing a provider, make sure you and they are on the same page about who will manage the security and support for the system. If you do not have an IT staff, you will need a provider who can host and manage everything for you. You can probably handle much of that troubleshooting and maintenance if you have a large IT staff. 

Find the Best VoIP Phone System Solution with Delta Intellicom

Are you ready to experience the benefits of VoIP for yourself? Delta Intellicom can satisfy all of your telecommunication needs, whether you need help with your new VoIP system or just want to streamline your existing office phone network. We have served the Maryland, Washington, D.C, Northern Virginia, and Pennsylvania areas for over 20 years and offer an unparalleled customer experience. We have the expertise and products to fulfill all of your phone service and data needs. For more information, contact us online or give us a call at 1-800-946-3358. For more tips, follow us on Facebook, Twitter, and Pinterest.