When shopping for business telecommunication solutions, there are a few features that many of us take for granted. One such feature, simultaneous ring, is something you have likely experienced without knowing its name. “Simultaneous ring” is a feature that causes multiple phones to ring when a call comes in. While this was limited to wired […]...
When researching new phone systems, many companies raise concerns about costs and repair. A new, shiny set of telephones and headsets seems great until things start breaking. The best way to reduce the cost and hassle involved in phone system repair is to install a system that is the right fit for your needs and […]...
Whether your company uses phones for customer service, business-to-business transactions, or internal communication, call recording is an incredibly valuable feature. When employees speak to coworkers, customers, or clients on the phone, small yet essential details can get lost in the conversation. Call recording allows employees to refer back to discussions for training purposes, improved recordkeeping, […]...
Automatic call distribution, or the process of routing incoming calls to the most suitable agent available, is a tool that allows businesses and contact centers to ensure that callers are directed to someone who can provide them with the most appropriate help. But what is it about automatic call distribution that makes it such a […]...
If you’re in the market for a new business phone system, you’re likely already aware of just how many options there are. The market is saturated with different options for phones and communication devices, and it can be challenging to wade through them all. Fortunately, at Delta Intellicom, we have the experience to help you […]...
Although some folks think of Ethernet as old and outdated technology, ethernet cables are being used for more and more high-tech applications. Power over Ethernet (or POE) is continuing to thrive as a method of transmitting data and electricity over the same cable, and there are many different applications for POE in business. From telecommunications […]...
If you have decided to switch your company over to VoIP, your next big step is to research VoIP providers and choose the one that is right for you. Finding the right VoIP provider can be a considerable challenge, but discovering one that works well for your business and fits your budget is essential. Read […]...
Whether your business is just starting out or you are opening a new office for a large multinational corporation, setting up a phone system for your new or existing office can be a pain in the neck. You have innumerable options available, but one of the first things you can decide in your telecommunication solution […]...
Last week we discussed the essential pieces of telecommunications technology necessary for call centers. This week, we are delving into the needs of the call center’s hip younger brother: the contact center. Contact centers are like call centers in that they bridge the communication gap between consumers and corporations, but contact centers have a 21st-century […]...
All businesses have telecommunication technology needs, but the needs of call centers can be exceptional. Headsets, recording software, and other specialized equipment are industry standards that can help your call center operate more efficiently. Meeting the technological demands of a call center can be overwhelming, but sticking to a set list of equipment and software […]...
