How to Choose a Business Phone System

Your company’s phone system plays an integral role in both internal and external communication. The type of system that you choose for your business depends greatly on many factors, including the type and size of your business, the investment you’re prepared to make, and the needs of the various departments within your business. Considering the available options, take into account the services that your company offers the public and the most efficient system that allows your business associates and employees the ability to communicate effectively within the structure of the company.

Types of Phone Systems

The three types of phone systems that you will likely be choosing between are landlines, voice over internet protocol, more commonly known as VoIP, and virtual private branch exchange, or VPBX. Landlines are the most traditional option and, as you know, attached by cords to a jack in the wall. VoIP systems, on the other hand, use broadband connectivity by plugging into a modem. As the VPBX system is entirely virtual, you’re able to use existing landline and mobile devices.  


Consider the reliability of the phone system. Between the three stated above, landlines are the only ones that continue to provide service in the event of a power outage. However, the VPBX phone system offers rerouting capabilities in case of an emergency. VoIP reliability is dependent on your network connections. Therefore, the best way to determine or ensure the reliability of VoIP is investing in an efficient data network.


The reason you’re being so prudent about your choice in a phone system is probably because of the features that you need for your business. Depending on the size and needs for your company the built-in features of a landline may be sufficient to meet your business requirements – capabilities like call forwarding, call waiting, voicemail, and caller identification. However, if your company has a call center or employees that are frequently out of the building but still need to be connected, then one of the other two options may be more efficient for you. VoIP and VPBX phone systems are more multi-faceted as they also allow for video conferencing, call queueing, transferring, and parking. In addition, mobile devices like tablets, laptops, and cell phones could also be connected to the network.

Delta Intellicom for Your VoIP Service Provider Needs

Ready for your VoIP project? Delta Intellicom can satisfy all of your telecommunication needs, whether you need help with your new VoIP system or just want to streamline your existing office phone network. We have served the Maryland, Washington, D.C, Northern Virginia, and Pennsylvania areas for over 20 years and offer an unparalleled customer experience. We have the expertise and products to fulfill all of your phone service and data needs. For more information, contact us online or give us a call at 1-800-946-3358. For more tips, follow us on Google+, Facebook, Twitter, and Pinterest.