While many people assume that the world these days revolves around internet communication – chat bots and social media messages – the truth is that for most businesses, the phone is as important as ever. Most customers still want to be able to directly call a company and speak to someone to get their questions answered or issues resolved. For this to happen, you need a telecommunications solution that fits your needs. So how do you find the right phone system for your small business? You have to start with understanding what business phone systems are available and then narrow the options to those with the features your small business will use while staying within your budget.
Small Business Phone Solutions
There are four main types of business phone systems to choose from on the market today. The traditional phone system that has been around for decades: analog. A private branch exchange system (like a mini telephone network just for your business: PBX. An onsite PBX system that has IP compatibility: IP PBX. And finally, fully digital phone systems that utilize the internet to send and receive communications: VoIP. VoIP is the leader since it offers the most advanced features, including fully cloud-based phone systems. Generally speaking, the older systems that require a lot of hardware will be more expensive upfront (for all of the hardware and wiring). At the same time, newer digital solutions can be easy and relatively inexpensive to get started. You should start your search for the right system with a concrete budget for upfront costs and monthly fees.
Phone System Features Available Today
When you think about how your business uses the phone, certain features will be more useful than others. Call routing is a feature that allows your phone system to route inbound calls to the proper person. IVR is interactive voice response: this system uses a computer to assess and direct inbound calls (think “say or press 1 for sales, say or press 2 for billing”). Call recording is when a phone system allows you to record calls and store the files for later review or retrieval. Text-to-speech service is a feature that allows you to use text to set up the menus and options for your IVR. Conversely, another feature is speech-to-text, where recorded messages from customers can be converted to text and emailed or messaged to the appropriate person. Finally, a smart dashboard is a quick and easy way to access metrics about your incoming calls. You may find that not all of these features are important to your business, and choosing the ones that are will allow you to further narrow down to the right system for your business.
Find the Best Business Phone System Solution with Delta Intellicom
Are you ready to experience the benefits of VoIP for yourself? Delta Intellicom can satisfy all of your telecommunication needs, whether you need help with your new VoIP system or just want to streamline your existing office phone network. We have served the Maryland, Washington, D.C, Northern Virginia, and Pennsylvania areas for over 20 years and offer an unparalleled customer experience. We have the expertise and products to fulfill all of your phone service and data needs. For more information, contact us online or give us a call at 1-800-946-3358. For more tips, follow us on Facebook, Twitter, and Pinterest.