What is a PBX Phone System?

What is a PBX Phone System? delta intellicom
What is a PBX phone system and is it the right choice for your business? Let’s find out.

If you’re like most business professionals, the phone is a huge part of your daily process. It is likely how you answer customer questions, field new leads, and finalize major decisions. You probably use your business phone systems daily to talk to employees, customers or clients, and vendors. In the world of telecommunications, you have a range of telephone options but a PBX phone system still ranks among the most popular. What is a PBX phone system and is it the right choice for your business? Let’s find out.

What Is PBX?

PBX stands for private branch exchange and it is a private phone network. If you can envision how a traditional municipal-area phone network works, your PBX is a smaller, private version that is just for your business. This network connects all of your employees and allows them to connect to the outside network. It can be either analog or digital, allowing phone calls to come in and go out, and allowing simple in-network calls as well.  

Types of PBX systems 

There are three types of PBX systems that you can choose from for your business: analog or digital, which is either hosted on your premises or on the cloud. Analog systems are the oldest of the technologies available. This means that in the one hand, they are well-established and your building is probably already equipped to handle them. However, you won’t get any of the newer, modern features. Digital systems use VoIP, meaning they use the internet for your phone systems. These systems can be housed and hosted on your premises if you have the IT team to manage them or they can be hosted on the cloud and managed by your vendor. 

Benefits Of A PBX System

PBX systems offer many useful features and benefits for businesses, depending on the type you choose. As stated earlier, an analog PBX system will have all of the standard calling features, but won’t have any of the more modern bells and whistles. A cloud-based digital system offers more flexibility and portability, but hosting in-house gives you more control.  If you have a call center, a PBX is essential for handling the call volume and routing calls. PBX systems can also help you handle cross-office transfers, voicemail to email, and customizable greetings.

Find the Best VoIP Phone System Solution with Delta Intellicom

Are you ready to experience the benefits of ACD for yourself? Delta Intellicom can satisfy all of your telecommunication needs, whether you need help with your new VoIP system or just want to streamline your existing office phone network. We have served the Maryland, Washington, D.C, Northern Virginia, and Pennsylvania areas for over 20 years and offer an unparalleled customer experience. We have the expertise and products to fulfill all of your phone service and data needs. For more information, contact us online or give us a call at 1-800-946-3358. For more tips, follow us on Facebook, Twitter, and Pinterest.