PBX Maintenance: 4 Common Phone Problems and How to Fix Them

A reliable phone system is vital for any business, and we often take the ability to make calls for granted until something goes wrong. If your company uses a private branch exchange (PBX) to complete calls, you may have run into a few operational issues. While PBX systems have a reputation for being fairly low-maintenance, every system can have its quirks and errors. If you have experienced any of the following issues with your PBX system, follow these 4 PBX maintenance tips to keep your business’s phones running smoothly.

  1. No Dial Tone

When a phone system loses its dial tone, it seems like a severe and intimidating problem. While there could be more severe culprits, the likely cause is simply a loose connection or a faulty phone cable or power supply. First, check all of the connections and make sure that no wires have come loose. If the dial tone still has not returned, replace the power supply or phone cable.

  1. Audio Problems

There are a few common audio problems with various phone systems. Echoing, also called “latency,” occurs when there is not sufficient bandwidth to accommodate the call. This can be fixed by adjusting router settings or, better yet, upgrading your internet to a business-class plan. Jitters are another common audio problem. While they could be a sign of a compromised router, the problem can likely be fixed with jitter buffers. Contact your PBX maintenance professional to assess the problem areas and provide solutions to restore your audio quality.

  1. Incorrectly Completed Calls

Sometimes calls can end up being sent to the wrong person. If you experience calls frequently going to the wrong employees, there is likely a problem with the configuration of your internal network. Reconfigure this network to ensure that calls go to the correct line every time.

  1. Malfunctioning Busy Signal

If your employees or customers have been hearing busy signals when they should not, your system needs some PBX maintenance. This can be a serious problem, as unnecessary busy signals can cost you business. The cause is likely faulty wiring, which must either be reconnected and tested or replaced entirely. A telecommunication specialist can help you get your phones back in working order in no time.

Phone System Solutions from Delta Intellicom

Want to learn more about the ways we can help improve your business? Delta Intellicom can satisfy all of your telecommunication needs, whether you need help with your new VoIP system or just want to streamline your existing office phone network. We have served the Maryland, Washington, D.C, Northern Virginia, and Pennsylvania areas for over 20 years and offer an unparalleled customer experience. We have the expertise and products to fulfill all of your phone service and data needs. For more information, contact us online or give us a call at 1-800-946-3358. For more tips, follow us on Facebook, Twitter, and Pinterest.