As your premise-based phone system nears the end of its life, it will become critically important to identify the features your business needs. You’ll end up having to shop for the next great business phone system that will help your business stay competitive in the digital age. If you’re looking for a phone system that will help you increase productivity and collaboration, a cloud-based system may have the features you’re looking for. Here are some of the most essential features that you should look for in your next great business phone system.
Mobility Features
The modern workforce is more mobile than ever, so giving your on-the-go employees the ability to communicate as well on the road as they could from their office is critical. Some of the more popular features in this field include click-to-dial call control, on-phone corporate directories, and twinning, which allows users to receive calls and dial out seamlessly from either their mobile or desk phone.
CRM Integration
A great business phone system takes advantage of every possible situation to integrate with your existing systems. CRM integration can provide many features to help you stay competitive in your industry, such as a screen-pop when looking up caller ID info.
Unified Messaging
Make your next great business phone system a critical piece of your drive to unified communications. Unified messaging groups together various different kinds of messages, like voice mail, email, and faxes) into a single email box. This is an especially helpful feature for those employees who are on the road all of the time. They can access their voicemail anywhere quickly and easily without having to remember to dial in and provide access codes. Some systems also provide a voicemail transcription service. This service provides a transcription of the voicemail in an email with the audio as an attachment,
Video Calling
Video calling offers face-to-face interactions between colleagues from any location and is a great way to foster collaboration in your company. With continually improving bandwidth speeds, this technology should continue to improve with time.
Delta Intellicom Can Satisfy All of Your Business Phone System Needs
Ready to upgrade your customer and employee phone experience? Delta Intellicom can satisfy all of your telecommunication needs, whether you need help with your new VoIP system or just want to streamline your existing office phone network. We have served the Maryland, Washington, D.C, Northern Virginia, and Pennsylvania areas for over 20 years and offer an unparalleled customer experience. We have the expertise and products to fulfill all of your phone service and data needs. For more information, contact us online or give us a call at 1-800-946-3358. For more tips, follow us on Google+, Facebook, Twitter, and Pinterest.