Phone Conference Call Etiquette

Even though video conferencing is becoming a larger trend within the business world, many still implement a phone conference call at different times. A phone conference call is a great way to connect with team members as well as clients to keep a strong line of communication at all times. While a phone conference call can be beneficial for your business, it is important to use proper etiquette in order to hold a successful call.

Here are tips for phone conference call etiquette:

  1. Enter your phone conference call with a specific agenda planned. Stick to this set agenda as much as possible in order to experience a successful and productive call. Straying away from the agenda could cause your call to run over your available time.
  2. Remove all distractions from around you is ideal before beginning a call. Although your clients cannot see you, they can still hear the clicking of your phone or computer keyboard. You could also fail to communicate effectively if distracted.
  3. Be conscious of when you speak. If you notice another individual beginning to speak, wait to say your piece. It can be difficult to speak effectively on a phone conference call because you are unable to see the individuals you are speaking with. Be considerate before speaking and try to refrain from going on a tangent.
  4. When the phone call is over, take the time to send a recap email to everyone involved. This will ensure that everyone is on the same page after the call. The recap can also be used as a reference point later on during a project or for future calls.

Delta Intellicom has served the Maryland, Washington DC, Northern Virginia, and Pennsylvania areas in telecommunication products and services for over 20 years. We strive to provide our customers with the latest products from Nortel and Avaya along with maintenance and troubleshooting services to make telecommuting possible for your business. Our team members can help create a business phone system that works best for your business, allowing you to increase your overall office productivity and helping your business to grow.

To get started with Delta Intellicom, call us today at 1-800-946-3358 or visit our contact page!

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