Five Steps to Troubleshoot Your PBX Phone System

Many businesses today use PBX, or Private Branch Exchange, for their phone systems because it saves the cost of installing an individual outside line for each user. Instead, the system allows individual users to share a number of outside lines and create internal connections seamlessly, all using the digital power of VoIP (for the most part – some companies still have legacy, analog PBX systems). Like any technology, however, PBX can have its small technical issues, specifically jitter (disarranged sound on the call), latency or lag, and interference. Luckily, many of the most common issues in your PBX phone system you can troubleshoot yourself with these steps.

Check the PBX Phone System Connections

The first troubleshooting step is to check that all of your devices have power. Obviously, this means checking to make sure they’re plugged in, but even if they are, they may still not be receiving power (due to a faulty outlet, blown fuse, or some other power failure issue). Make sure that you check all of your hardware, including phones, adapters, and routers. If your PBX system is VoIP, you should also check to make sure that you have a working internet connection. 

Reset Hardware

If everything is powered on and you’re still having issues, it is time to reset the hardware. Most PBX hardware can be reset by unplugging it for a full minute and then plugging it back in. Other equipment can often be reset by unplugging it for 10 seconds and then plugging it back in. Once everything is plugged back in, wait for all of the lights to come back on and check the connection. This power cycling should clear up issues of call quality.

Check Bandwidth

When you’re using cloud-based phones you have to make sure that you have the bandwidth to run them as well as all your other internet traffic. Run a bandwidth speed check and if you discover issues contact your internet service provider.

Prioritize VoIP Traffic

If you’re still having issues with it, make sure that your router is set up to prioritize VoIP traffic over other traffic. If your network isn’t set up correctly, it can easily cause the PBX issues discussed above. If your router doesn’t allow you to prioritize VoIP traffic, you should get a new router.

Check The Logs

Finally, the last step is to check the logs for any errors that may have occurred. When you log in to your PBX dashboard, there will be a section for events and messages. This should show you if there were any errors or issues and describe what occurred and when. This information will be very helpful when you contact your PBX system administrator. 

Phone System Solutions from Delta Intellicom

Want to learn more about the ways we can help improve your business? Delta Intellicom can satisfy all of your telecommunication needs, whether you need help with your new VoIP system or just want to streamline your existing office phone network. We have served the Maryland, Washington, D.C, Northern Virginia, and Pennsylvania areas for over20 years and offer an unparalleled customer experience. We have the expertise and products to fulfill all of your phone service and data needs. For more information, contact us online or give us a call at 1-800-946-3358. For more tips, follow us on Facebook, Twitter, and Pinterest.