4 Phone System Concerns That Affect Customer Satisfaction

The humble telephone has come a long way. As advanced as modern technology is, sometimes it’s much less frustrating to speak with a live human than an automated phone tree. In the end, swift service should be your top priority. Otherwise, you risk losing precious revenue to one of your competitors. Your company’s phone system should be easy to navigate. Here are some of the most common errors that could cause you to lose valuable business.

Complicated Choice Menus

Simplicity is bliss. Creating complicated choice menus is counterproductive. Most of the time, when you receive a caller, it’s urgent. Since time is of the essence, you’ll want to respond to them right away. One related issue that can force your caller to hang up is when there are too many “levels” of potential selections. Don’t do this; design your menus to include three to five items, at most.

Automated Systems As Hurdles

Automated systems can fall into a common trap: becoming an obstacle. As helpful as these Interactive Voice Response solutions are, don’t diminish your human-led presence. Make your representatives easy to reach, which will keep your callers on the line even if they need to be on hold when they first get in touch with you.

Outdated or Boring Voice Prompts That Aren’t Engaging

It’s also important to update pre-recorded voice prompts. Being greeted by a lively human voice is a pleasant surprise. That will earn you some goodwill with the person on the other end of the line. Always remember that your brand says a lot about you and your agency. Strong first impressions will help raise your profile, especially if you’re a smaller business trying to gain more market share in a crowded industry.

Programming the IVR Incorrectly

Configure your phone system to be as user-friendly as you can. When callers feel like they’re being interrogated, it’ll only aggravate their anxiety. With the advent of email communication, text messaging, and social media connections, traditional telephone calls are perceived to be awkward and stressful. Ask for the info you absolutely need – no more, no less.

Phone System Solutions from Delta Intellicom

Want to learn more about the ways we can help improve your business? Delta Intellicom can satisfy all of your telecommunication needs, whether you need help with your new VoIP system or just want to streamline your existing office phone network. We have served the Maryland, Washington, D.C, Northern Virginia, and Pennsylvania areas for over20 years and offer an unparalleled customer experience. We have the expertise and products to fulfill all of your phone service and data needs. For more information, contact us online or give us a call at 1-800-946-3358. For more tips, follow us on Facebook, Twitter, and Pinterest.